What to Do When Things Go Wrong

Common Issues and Solutions

Lost Tickets - Photo proof helps - Guest Relations assists - Linked to app ideally - Purchase records checked - Replacement possible - Police report for theft

Ride Breakdowns - Receive return pass - Valid any similar ride - Or same ride later - No expiration day-of - Evacuations rare - Compensation offered

Lost Child Protocol 1. Alert nearest Cast Member immediately 2. Provide description and photo 3. One parent stays at last location 4. One parent goes to Guest Relations 5. Park-wide alert activated 6. Children taken to Baby Care/City Hall 7. Reunification process secure

Medical Emergencies - Find nearest Cast Member - First Aid stations marked - Emergency services quick - Translation available - Insurance handled later - Follow-up care arranged

Theft or Loss - Report immediately - Security responds fast - Check Lost and Found - File police report - Insurance documentation - Credit cards cancelled

Refunds and Compensation

Eligible Situations - Park closure (weather) - Multiple major ride closures - Significant service failure - Medical emergencies - Family crisis

Not Eligible - Single ride closure - Weather discomfort - Crowd levels - Personal preference - Minor inconveniences

How to Request 1. Visit Guest Relations 2. Explain situation calmly 3. Provide documentation 4. Accept offered solution 5. Follow up if needed 6. Email for escalation