Crisis Management Infrastructure

National Level Coordination

Tourism Crisis Unit Permanent structure activated when needed: - 24/7 monitoring capability - Multi-ministry coordination - Industry liaison mechanisms - International communication

Key Players - Ministry of Tourism leadership - Security services integration - Health authorities involvement - Regional/local coordination - Industry association participation

Director Sophie Martineau explains: "We can activate full response within 30 minutes. But the real work happens before—relationships built, protocols tested, trust established. Crisis management is 90% preparation."

Regional and Local Response

Destination Management Local response varies by resources: - Major cities: Dedicated crisis teams - Small destinations: Limited capacity - Rural areas: Often unprepared - Coordination challenges persist

Best Practice: Nice Model Post-2016 comprehensive approach: - Integrated command center - Multi-language communication - Victim support services - Business continuity planning - Regular simulation exercises

Industry Self-Organization

Sector Solidarity Competition suspended during crises: - Information sharing protocols - Mutual aid agreements - Collective marketing efforts - Unified messaging strategies

Professional Networks Associations provide crucial support: - Legal guidance distribution - Financial aid navigation - Training program delivery - Advocacy coordination