Innovation Challenges

Implementation Barriers

Cost Considerations - High initial investments - Ongoing maintenance - Training requirements - ROI uncertainty

Cultural Resistance - Staff technology fears - Customer preference variations - Traditional mindset persistence - Change management failures

Unintended Consequences

Over-Digitalization - Human connection loss - Screen time saturation - Authenticity questions - Digital exclusion

Technology Failures When systems crash: - Booking system outages - Payment processing failures - Communication breakdowns - Reputation damage

IT director nightmare: "Our cloud provider went down during peak season. No check-ins, no payments, no communications for six hours. We learned redundancy isn't optional—it's existential."