Telephone Communication

Phone Etiquette Basics

Answering: - Personal: "Allô?" - Professional: "[Company name], bonjour" - Always identify yourself when calling

Essential Phrases: - "Puis-je parler à..." (May I speak to...) - "C'est de la part de qui?" (Who's calling?) - "Ne quittez pas" (Hold on) - "Je vous le/la passe" (I'll put them on)

Mobile Phone Norms

Public Spaces: - Keep conversations quiet - Step aside for calls - Avoid phones during meals - Silent in theaters/museums - Discrete use on transport